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Panther Meds call toll free: 1-866-353-2236
If you have questions about ordering cheap medications online through PantherMeds.com, please read the below FAQs or click the CHAT tool on the right hand side of the screen to connect immediately with one of our Quality Service Agents. Or you can call us Toll Free at 1-866-353-2236.
QUESTIONS ABOUT MEDICATIONS What do I need to order drugs? Do you require prescriptions for medications? What’s the best way for me to send my prescriptions to you? Are you able to contact my physician and get prescriptions or refills? Can you do a pharmacy transfer? Is there a limit to the quantity I can order from you? Can I order multiple cheap drugs from you at the same time? If my prescription changes or the medication doesn’t work can I send it back? Are you able to sell me controlled substances or narcotics? Is a pharmacist available to counsel me on the drugs I buy? Why are your drug prices so low? Will you ever substitute generics on drug orders? Is there a big difference between brand medications and generics? Should I tell my doctor that I am ordering my prescriptions online with PantherMeds.com? QUESTIONS ABOUT SHIPPING AND PAYMENT Can I use my insurance plan to cover my purchases though you? What is the cost of shipping? How do you package the orders for shipment? Is it possible to overnight my orders if I am in a rush? What is the typical delivery time? What should I do if I have questions about the order I receive? What are the business hours I can call you? What happens if an item I order is out of stock? Is my personal information protected? Do you bill in U.S. dollars? How can I pay for my order? When do I have to pay? Can I get in any legal trouble for ordering medications online? What makes PantherMeds.com the best choice for ordering cheap drugs online? I am still worried about ordering through you for the first time, what can you do to re-assure me? QUESTIONS ABOUT THE SITE How do I know if I successfully placed my order? I have forgotten my password – what do I do? How do I check the status of my order? My geography is a little rusty – what do all the flags mean? QUESTIONS ABOUT MEDICATIONS 1. What do I need to order drugs? All you need to do is sign up online by clicking “here”. Its easy, free and gives access to create orders, add family members to your ordering group and get updates on the progress of your orders. New customers need to provide us with their basic health information, valid address, form of payment and prescriptions if you are ordering medications. During the checkout process you will also need to agree with our Terms and Conditions of Membership. 2. Do you require prescriptions for medications? Absolutely. Our network of international pharmacies are accredited pharmacies in every sense of the word, and adhere to the high standards of diligence and patient care. You must provide us with the valid prescription written by your physician. 3. What’s the best way for me to send my prescriptions to you? The quickest way is to fax it, scan and email or scan and use the document uploader tool once you log in. Be advised, if you use standard mail, this can add several weeks to the processing time of your order. Toll Free Phone: 1-866-353-2236 Toll Free Fax: 1-866-982-9542 Regular Mail Panthermeds c/o 8-1421 St. James Street Winnipeg MB Canada R3H 0Y9 4. Are you able to contact my physician and get prescriptions or refills? Absolutely. There is no charge for this service. Give us all the contact information for your doctor(s) in the special instructions area when you are placing your order. Or simply ask us to call you and get it. 5. Can you do a pharmacy transfer? Of course. You will need to give us the Pharmacy name and telephone number along with your prescription number. Please enter this information into the special instructions area field when you are placing your order online. 6. Is there a limit to the quantity I can order from you? We advise customers to order a 90-day supply of each medication. This way you do not have any risk of having excess medication if your health regimen changes. 7. Can I order multiple discount drugs from you at the same time? Absolutely. You can order as many medications as you need and have prescriptions for. As long as the order fits in one box-per-filling pharmacy, there are no extra charges. 8. If my prescription changes or the medication doesn’t work can I send it back? No pharmacy in our network can accept returned medications once they are dispensed. This is the same rule as you will find at pharmacies in your neighborhood. Speak with your doctor if the medication prescribed does not have the desired affect. 9. Are you able to sell me controlled substances or narcotics? No, we do not offer these medications. 10. Is a pharmacist available to counsel me on the drugs I buy? Absolutely. We have pharmacists available to counsel you on the products you received. Simply call us Toll Free 1-866-353-2236 and request counseling. We are committed to providing the same care as a local neighborhood pharmacy when it comes to your medications. 11. Why are your drug prices so low? Our prices are so low because we have a large number of pharmacies located in different countries. We have the best prices available and offer them to you. No country has the best price on everything, so we offer you the best choice of filling sources possible with the best discount prices. 12. Will you ever substitute generics on drug orders? We will never send you a generic unless you pick a generic when you order. However, we do recommend you choose generics where available as they are the best way to save the most money. 13. Is there a big difference between brand medications and generics? Only in terms of price! Otherwise, generics are required to be a pharmaceutical equivalent of the brand product, identical in strength, dosage form and efficacy. Generics may look different from their brand counterparts. Additionally, a generic for a medication in one country may look different from a generic in another country for the same drug. 14. Should I tell my doctor that I am ordering my prescriptions online with PantherMeds.com? The choice is yours, but we advise all patients to keep their doctors completely informed about all matters regarding their health. QUESTIONS ABOUT SHIPPING AND PAYMENT 14. Can I use my insurance plan to cover my purchases though you? PantherMeds.com cannot handle insurance programs. However we can provide prescription receipts and statements for you to submit to your insurance provider. CHECK with your provider first though to ensure they will reimburse you for purchases made internationally. 15. What is the cost of shipping? $10.99 per country you order from if we are shipping to North America unless you order from our U.S. pharmacy, where shipping is always free. If you are outside North America, rates may vary and we will contact you to advise you of all charges. 16. How do you package the orders for shipment? We ship all medications in manufacturer’s sealed containers. All orders will arrive at your door via the United States Postal Service or your national carrier. 17. Is it possible to overnight my orders if I am in a rush? Only our U.S. pharmacy can overnight products. Overnight couriers such as FedEx and UPS do not allow prescription products to be shipped across international boarders. 18. What is the typical delivery time? Orders usually arrive in about 10-14 days, however shipping times can vary widely depending on factors completely out of our control. If you do not receive your order within 30 days of it being shipped, we will replace it, guaranteed. 19. What should I do if I have questions about the order I receive? Please don’t hesitate to call us, Toll Free 1-866-353-2236. 20. What are the business hours I can call you? You can place orders online anytime! Customer Service Center Monday to Friday, 7AM – 7PM Central Time Saturdays, 8AM – 3PM Central Time. 21. What happens if an item I order is out of stock? As soon as we find out that a product is unavailable we will contact you. The benefit of having a large pharmacy network is that we can move your order to another source and price of your choosing. 22. Is my personal information protected? Yes, our website is secure as is all of your personal information. In addition your health information is fully protected by the guidelines of the Personal Health Information Act (PHIA) as well as the Personal Information Protection and Electronic Documents Act (PIPEDA). Review our Privacy Policy for more details on how we treat your information. 23. Do you bill in U.S. dollars? Yes, no matter where you order from, all transactions are in U.S. dollars. We charge no exchange rates or fees but your credit card company might. Check with your card provider. 24. How can I pay for my order? For the quickest order processing we accept and recommend Visa and MasterCard. You can also pay by check or INTERNATIONAL Money Order. Make them payable to PANTHERMEDS, and mail them to: Panthermeds c/o 8-1421 St. James Street Winnipeg MB Canada R3H 0Y9 Please note that if you mail payment to us, we cannot ship orders until payment is received and this may add several weeks to the processing time of your order. 25. When does my credit card get charged? We will only bill your card when the order is assembled, pharmacist inspected and ready to ship. All transactions will appear as “PantherMeds” on your statement. 26. Is it illegal to order medications online? Under the laws of our dispensing pharmacies, absolutely not; this is absolutely legal. From a U.S. perspective, the reality is that millions of Americans have purchased (and continue to purchase) medications from Canadian and other international sources without problems or interference by U.S. authorities. The official U.S. Food and Drug Administration (FDA) position is that re-importing U.S. prescription drugs originally manufactured in the United States or importing medications made in other countries could violate US laws. In fact, however, the U.S. government has never been very vigorous about preventing individual U.S. residents from buying small amounts of prescription drugs for their own personal use, or that of a family member, from foreign sources. 27. What makes PantherMeds.com the best choice for ordering cheap drugs online? Since 2002 we have been offering fantastic savings, great service and commitment to patient safety. With the number of pharmacies in our network, we offer you the best selection of countries and prices. Save from 20 -88% on prescription drugs today with us! 28. I am still worried about ordering through you for the first time, what can you do to re-assure me? We offer a 100% satisfaction-guaranteed policy. Especially for a first time customer, the idea of ordering medications that you depend upon for your well-being through a website can be daunting. We want to take any feelings of unease you may have and so know that if you are unhappy with your first purchase through us you will receive a full credit towards your next purchase, hassle-free. Orders that are cancelled or refused due to changes in health regimen are not subject to this policy. All prescription sales are finally. No products are restocked or resold if they are sent back to the pharmacies. All items are destroyed in full accordance with pharmacy regulations. QUESTIONS ABOUT THE SITE 29. How do I know if I successfully placed my order? You will receive an email from us. If you don’t, check your SPAM blocker and junk folders to make sure it did not get put in your junk folder or blocked. If you are still not sure, call us Toll Free, 1-866-353-2236, or use the online chat tool at the top of the page to check. 30. I have forgotten my password – what do I do? Contact us either by Toll Free phone, 1-866-353-2236, or by the online chat tool at the top of the page to reset your password. 31. How do I check the status of my order? Log on to PantherMeds.com and click the Order History button to see where your order is at or review previous purchases. You can also use our online chat tool at the top of the page to ask a Quality Service Agent the status of your order. 32. My geography is a little rusty – what do all the flags mean? At present PantherMeds.com offers products through pharmacies in 10 countries: AUSTRALIA CANADA INDIA ISRAEL NETHERLANDS ANTILLES NEW ZEALAND SOUTH AFRICA SWITZERLAND UNITED KINGDOM UNITED STATES
QUESTIONS ABOUT SHIPPING AND PAYMENT
QUESTIONS ABOUT THE SITE
QUESTIONS ABOUT MEDICATIONS
1. What do I need to order drugs?
All you need to do is sign up online by clicking “here”. Its easy, free and gives access to create orders, add family members to your ordering group and get updates on the progress of your orders. New customers need to provide us with their basic health information, valid address, form of payment and prescriptions if you are ordering medications. During the checkout process you will also need to agree with our Terms and Conditions of Membership.
2. Do you require prescriptions for medications?
Absolutely. Our network of international pharmacies are accredited pharmacies in every sense of the word, and adhere to the high standards of diligence and patient care. You must provide us with the valid prescription written by your physician.
3. What’s the best way for me to send my prescriptions to you?
The quickest way is to fax it, scan and email or scan and use the document uploader tool once you log in. Be advised, if you use standard mail, this can add several weeks to the processing time of your order.
Toll Free Phone: 1-866-353-2236 Toll Free Fax: 1-866-982-9542
Regular Mail Panthermeds c/o 8-1421 St. James Street Winnipeg MB Canada R3H 0Y9
4. Are you able to contact my physician and get prescriptions or refills?
Absolutely. There is no charge for this service. Give us all the contact information for your doctor(s) in the special instructions area when you are placing your order. Or simply ask us to call you and get it.
5. Can you do a pharmacy transfer?
Of course. You will need to give us the Pharmacy name and telephone number along with your prescription number. Please enter this information into the special instructions area field when you are placing your order online.
6. Is there a limit to the quantity I can order from you?
We advise customers to order a 90-day supply of each medication. This way you do not have any risk of having excess medication if your health regimen changes.
7. Can I order multiple discount drugs from you at the same time?
Absolutely. You can order as many medications as you need and have prescriptions for. As long as the order fits in one box-per-filling pharmacy, there are no extra charges.
8. If my prescription changes or the medication doesn’t work can I send it back?
No pharmacy in our network can accept returned medications once they are dispensed. This is the same rule as you will find at pharmacies in your neighborhood. Speak with your doctor if the medication prescribed does not have the desired affect.
9. Are you able to sell me controlled substances or narcotics?
No, we do not offer these medications.
10. Is a pharmacist available to counsel me on the drugs I buy?
Absolutely. We have pharmacists available to counsel you on the products you received. Simply call us Toll Free 1-866-353-2236 and request counseling. We are committed to providing the same care as a local neighborhood pharmacy when it comes to your medications.
11. Why are your drug prices so low?
Our prices are so low because we have a large number of pharmacies located in different countries. We have the best prices available and offer them to you. No country has the best price on everything, so we offer you the best choice of filling sources possible with the best discount prices.
12. Will you ever substitute generics on drug orders?
We will never send you a generic unless you pick a generic when you order. However, we do recommend you choose generics where available as they are the best way to save the most money.
13. Is there a big difference between brand medications and generics?
Only in terms of price! Otherwise, generics are required to be a pharmaceutical equivalent of the brand product, identical in strength, dosage form and efficacy.
Generics may look different from their brand counterparts. Additionally, a generic for a medication in one country may look different from a generic in another country for the same drug.
14. Should I tell my doctor that I am ordering my prescriptions online with PantherMeds.com?
The choice is yours, but we advise all patients to keep their doctors completely informed about all matters regarding their health.
14. Can I use my insurance plan to cover my purchases though you?
PantherMeds.com cannot handle insurance programs. However we can provide prescription receipts and statements for you to submit to your insurance provider. CHECK with your provider first though to ensure they will reimburse you for purchases made internationally.
15. What is the cost of shipping?
$10.99 per country you order from if we are shipping to North America unless you order from our U.S. pharmacy, where shipping is always free. If you are outside North America, rates may vary and we will contact you to advise you of all charges.
16. How do you package the orders for shipment?
We ship all medications in manufacturer’s sealed containers. All orders will arrive at your door via the United States Postal Service or your national carrier.
17. Is it possible to overnight my orders if I am in a rush?
Only our U.S. pharmacy can overnight products. Overnight couriers such as FedEx and UPS do not allow prescription products to be shipped across international boarders.
18. What is the typical delivery time?
Orders usually arrive in about 10-14 days, however shipping times can vary widely depending on factors completely out of our control. If you do not receive your order within 30 days of it being shipped, we will replace it, guaranteed.
19. What should I do if I have questions about the order I receive?
Please don’t hesitate to call us, Toll Free 1-866-353-2236.
20. What are the business hours I can call you?
You can place orders online anytime!
Customer Service Center Monday to Friday, 7AM – 7PM Central Time Saturdays, 8AM – 3PM Central Time.
21. What happens if an item I order is out of stock?
As soon as we find out that a product is unavailable we will contact you. The benefit of having a large pharmacy network is that we can move your order to another source and price of your choosing.
22. Is my personal information protected?
Yes, our website is secure as is all of your personal information. In addition your health information is fully protected by the guidelines of the Personal Health Information Act (PHIA) as well as the Personal Information Protection and Electronic Documents Act (PIPEDA). Review our Privacy Policy for more details on how we treat your information.
23. Do you bill in U.S. dollars?
Yes, no matter where you order from, all transactions are in U.S. dollars. We charge no exchange rates or fees but your credit card company might. Check with your card provider.
24. How can I pay for my order?
For the quickest order processing we accept and recommend Visa and MasterCard. You can also pay by check or INTERNATIONAL Money Order. Make them payable to PANTHERMEDS, and mail them to:
Panthermeds c/o 8-1421 St. James Street Winnipeg MB Canada R3H 0Y9
Please note that if you mail payment to us, we cannot ship orders until payment is received and this may add several weeks to the processing time of your order.
25. When does my credit card get charged?
We will only bill your card when the order is assembled, pharmacist inspected and ready to ship. All transactions will appear as “PantherMeds” on your statement.
26. Is it illegal to order medications online?
Under the laws of our dispensing pharmacies, absolutely not; this is absolutely legal. From a U.S. perspective, the reality is that millions of Americans have purchased (and continue to purchase) medications from Canadian and other international sources without problems or interference by U.S. authorities. The official U.S. Food and Drug Administration (FDA) position is that re-importing U.S. prescription drugs originally manufactured in the United States or importing medications made in other countries could violate US laws. In fact, however, the U.S. government has never been very vigorous about preventing individual U.S. residents from buying small amounts of prescription drugs for their own personal use, or that of a family member, from foreign sources.
27. What makes PantherMeds.com the best choice for ordering cheap drugs online?
Since 2002 we have been offering fantastic savings, great service and commitment to patient safety. With the number of pharmacies in our network, we offer you the best selection of countries and prices. Save from 20 -88% on prescription drugs today with us!
28. I am still worried about ordering through you for the first time, what can you do to re-assure me?
We offer a 100% satisfaction-guaranteed policy. Especially for a first time customer, the idea of ordering medications that you depend upon for your well-being through a website can be daunting. We want to take any feelings of unease you may have and so know that if you are unhappy with your first purchase through us you will receive a full credit towards your next purchase, hassle-free.
Orders that are cancelled or refused due to changes in health regimen are not subject to this policy.
All prescription sales are finally. No products are restocked or resold if they are sent back to the pharmacies. All items are destroyed in full accordance with pharmacy regulations.
29. How do I know if I successfully placed my order?
You will receive an email from us. If you don’t, check your SPAM blocker and junk folders to make sure it did not get put in your junk folder or blocked. If you are still not sure, call us Toll Free, 1-866-353-2236, or use the online chat tool at the top of the page to check.
30. I have forgotten my password – what do I do?
Contact us either by Toll Free phone, 1-866-353-2236, or by the online chat tool at the top of the page to reset your password.
31. How do I check the status of my order?
Log on to PantherMeds.com and click the Order History button to see where your order is at or review previous purchases. You can also use our online chat tool at the top of the page to ask a Quality Service Agent the status of your order.
32. My geography is a little rusty – what do all the flags mean?
At present PantherMeds.com offers products through pharmacies in 10 countries:
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Free Prescriptions Request Service. We'll Contact your physician & request your prescriptions be faxed directly to us. See Order Form for details.